FAQ

Contact us:[email protected]

How do you protect my privacy?

We're trying our best efforts to ensure that the information submitted to us remain private and safe on our app.
- You can delete or replace your photos at any time. You can also delete your profile.
- All your photos are private by default
- The block feature ensure you are not harassed by others

How does ChatA work?

- You can send short text to catch others eyes for free, once someone reply to you, you can chat anonymously for free. If you think you are a potential match, you can open your profile and to be friends. Once you become friends, you can check each other’s profile.

- You can randomly connect with others by Voice chat for free. If you both open your profiles in the first 3 minutes, you become friends and can chat for free up to 60 minutes. Or, you will be disconnected automatically.

- You can browse others activities in the Moments and find your match.

How do I cancel my subscription?

Deactivating/Deleting your profile doesn't cancel your subscription. All the payments go to iTunes/Google Play and we are unable to cancel the free trial/subscription for you while it requires your store account and password, only the app user(yourself) can do it at any time.

If you subscribed using your Apple ID, please follow the tips below to cancel your subscription:

1.Go to your iPhone Settings > [your name] > iTunes & App Store 2.Tap your Apple ID at the top of the screen, then tap View Apple ID (you might need to sign in) 3.Scroll and tap on Subscriptions 4.Tap the subscription that you want to manage 5.Tap Cancel Subscription Note: For more details about cancellation, please visit this Apple Support article.

If you subscribed using your Google Play Store account, please follow the tips below to cancel your subscription:

1.Open the Google Play Store app. 2.Using the left hand menu, select 'Account'. 3.Go to 'Subscriptions' and select 'ChatA' 4.Select Cancel or Unsubscribe.